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Returns and Cancellations

 

Returns / Refund Policy
returns are not excepted unless the goods are found to be faulty or not as placed order. And must be Notified within 7 days off receipt of goods in writing, Firstly a replacement will be offered. Full refunds will be only given for faulty goods at our discretion. Refunds will be given within 5 working days from return off goods  that are found to be faulty.

Cancellation Policy
Please contact the online team at info@stooltops.com should you wish to cancel. Charges may be incurred if carriage has already been arranged, however we will do all we can to avoid this. Cancellation period ends 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks them to be delivered to. The consumer is responsible for cost off return postage. once good are received back and found to be in expectable condition a full refund will be given excluding cost off postage and packing and a 20% handling charge.


Contract seating/sub contract

The drawings and specification remain the responsibility of the primary contractors. We do not accept any responsibility for installation of the seating and or correct fitment unless prior agreement in writing. It is the responsibility of the main contractor to inspect and approve before leaving the workshop. Once done so we will not be held responsible for fitment or damage acquired after.
It is the responsibility of the main contractor/customer to check suitability of materials and coverings so that they meet current fire regulations.
Any changes of specification after manufacturing has started will be chargeable.
Any damage or alterations after work is completed will be chargeable this Includes any work carried out on site. We withhold the right to decline working on site unless prior agreement to this it will be chargeable at current hourly rate to include traveling expenses. If in excess of ten hours to include travel time a charge for overnight accommodation will be made.
Reasonable time scale for work to be carried out and completed over agreed initial completion date time must be given for any alterations or delays in receiving frames fabrics etc.

Payment
A deposit of 50% on acceptance of quote before work commences. The balance including any extras are payable on receipt of final invoice. Any late payments will be chargeable at current rates and after 30 days we will act to recover the balance.

Guarantee
If there is a fault with the goods we shall undertake to repair or replace the item at our discretion. Any fault or any incorrectly supplied goods must be notified within 7 days of receipt off goods, The basis for the guarantee will be that as supplied by the manufacturer off the faulty materials or supplied by us, We will not be held liable for damage to fabric and or materials supplied by the customer or cost in replacing them. The repaired / replaced item if found to be faulty will be shipped back to you free of charge. This guarantee is in addition to your statutory rights which remain unaffected. Any contract will be governed by English law.

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